Reasons to File a Complaint Against an Attorney in South Africa

Filing a complaint against an attorney in South Africa is a significant step often necessitated by serious concerns about the attorney’s conduct or competence. The Legal Practice Act 28 of 2014 and the Rules of the Legal Practice Council (LPC) govern such actions.

List of Reasons to File a Complaint Against an Attorney in South Africa

Here are the key reasons why a client might file a complaint, supported by relevant legal frameworks:

Misconduct or Unethical Behavior

Breach of Professional Conduct

Clients may file complaints if they believe their attorney has violated the professional conduct expected of legal practitioners. This includes dishonesty, fraud, or other unethical behavior.

  • Example: An attorney who falsifies documents or deliberately misleads clients or the court engages in serious misconduct.
  • Legal Framework: The Legal Practice Act, Section 36(1)(b), provides that any attorney who engages in conduct unbecoming of a legal practitioner may be subject to disciplinary proceedings. The LPC Rules also emphasize maintaining the integrity and reputation of the legal profession.


Inadequate Representation

Negligence occurs when an attorney fails to provide competent and diligent representation, leading to negative consequences for the client.

  • Example: Missing crucial deadlines, failing to file necessary documents, or providing incorrect legal advice that results in a client’s case being dismissed.
  • Legal Framework: The Legal Practice Act, Section 34(1), mandates that attorneys must act in the best interests of their clients with due care, skill, and diligence. Failure to do so can lead to disciplinary actions.
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Conflict of Interest

Failure to Disclose Conflicts

An attorney must avoid situations where their interests conflict with those of their clients. Failure to disclose such conflicts can be grounds for a complaint.

  • Example: Representing clients with opposing interests in the same matter without proper disclosure and consent from all parties involved.
  • Legal Framework: The LPC Rules, particularly Rule 30, require attorneys to disclose any potential conflicts of interest to their clients and obtain informed consent. The Legal Practice Act reinforces this obligation under Section 34(2).

Excessive Fees

Overcharging Clients

Clients may file complaints if they believe they have been charged excessive or unreasonable fees not justified by the work performed.

  • Example: Billing for services not rendered, charging exorbitant fees without prior agreement, or failing to provide a clear and itemized bill.
  • Legal Framework: The Legal Practice Act, Section 35, stipulates that attorneys must charge fair and reasonable fees. The LPC Rules further detail the requirement for transparency in billing practices and the provision of itemized bills upon request.

Breach of Confidentiality

Unauthorized Disclosure

Attorneys are obligated to maintain client confidentiality. Unauthorized disclosure of sensitive information can lead to severe repercussions and justify a complaint.

  • Example: An attorney discussing a client’s case details with unauthorized parties or failing to secure confidential documents properly.
  • Legal Framework: The Legal Practice Act, Section 40, and the LPC Rules both emphasize the importance of maintaining client confidentiality. Breaches of this duty can result in severe disciplinary action against the attorney involved.

How to Lodge a Complaint Against an Attorney in South Africa

Filing a complaint against an attorney in South Africa involves a structured process governed by the Legal Practice Act 28 of 2014 and overseen by the Legal Practice Council (LPC). Here’s a detailed guide on how to lodge a complaint, complete with specific steps and relevant contact information.

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Step 1: Determine the Grounds for the Complaint

Ensure that you have valid grounds for your complaint, such as:

  • Misconduct or unethical behavior: Including dishonesty or fraud.
  • Negligence: Failing to provide competent and diligent representation.
  • Conflict of interest: Failing to disclose conflicts that could affect representation.
  • Excessive fees: Charging unreasonable or unjustified fees.
  • Breach of confidentiality: Unauthorized disclosure of client information.

Step 2: Gather Relevant Documentation

Collect all relevant evidence to support your complaint. This may include:

  • Correspondence: Emails, letters, and messages exchanged with the attorney.
  • Billing statements: Detailed invoices and payment records.
  • Court documents: Any legal filings or court orders.
  • Contracts and agreements: Retainer agreements or service contracts.
  • Additional records: Any other pertinent documentation.

Step 3: Attempt to Resolve the Issue Directly

Before filing a formal complaint, attempt to resolve the issue directly with the attorney or their firm. Document these efforts, as this can demonstrate good faith when lodging the complaint.

Step 4: Prepare a Written Complaint

Your written complaint should be clear, concise, and detailed. Include the following information:

  • Your full name and contact details.
  • The attorney’s full name and firm.
  • A detailed description of the issue: Outline the specific behavior or actions that prompted the complaint.
  • Dates and specifics: Provide a timeline and specific examples of the alleged misconduct.
  • Copies of all relevant documentation: Attach all supporting evidence.

Step 5: Submit the Complaint to the Legal Practice Council

Submit your complaint to the LPC’s regional office in your province. Here’s how:

Submission Methods

  1. By Mail: Send your written complaint and copies of supporting documents to the LPC’s regional office.
  2. Email: Some regional offices accept complaints via email. Verify this on the LPC’s website.
  3. In Person: Deliver your complaint directly to the LPC’s regional office.
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Regional Contact Information

  • Gauteng Provincial Office:
    • Address: 123 Paul Kruger Street, Pretoria, 0001
    • Email:
    • Phone: +27 12 338 5800
  • Western Cape Provincial Office:
    • Address: 5th Floor, Waalburg Building, 28 Wale Street, Cape Town, 8001
    • Email:
    • Phone: +27 21 443 6700
  • KwaZulu-Natal Provincial Office:
    • Address: 200 Hoosen Haffejee Street, Pietermaritzburg, 3201
    • Email:
    • Phone: +27 33 345 1304
  • Free State Provincial Office:
    • Address: 139 Zastron Street, Westdene, Bloemfontein, 9301
    • Email:
    • Phone: +27 51 447 3237

Step 6: Await Confirmation and Further Instructions

The LPC will acknowledge receipt of your complaint. They may request additional information or clarification. Be prepared to provide further details if necessary.

Step 7: Investigation and Review

The LPC will investigate your complaint, which may involve:

  • Reviewing submitted documents
  • Interviewing witnesses
  • Requesting additional information from the attorney in question

The duration of the investigation can vary based on the complexity of the case.

Step 8: Outcome and Resolution

After the investigation, the LPC will make a determination. Possible outcomes include:

  • Dismissal of the complaint: If no misconduct is found.
  • Mediation: Between you and the attorney to resolve the issue.
  • Disciplinary action: Against the attorney, which could include fines, suspension, or disbarment.

The Legal Practice Act 28 of 2014 and the Rules of the Legal Practice Council (LPC) provide robust frameworks for regulating attorney conduct in South Africa. These regulations protect clients and ensure that attorneys maintain high ethical standards. Filing a complaint is a serious step that addresses significant concerns about an attorney’s behavior or competence, ensuring accountability and integrity within the legal profession.