Where to Report Stores Selling Expired Food in South Africa

If you come across a store selling expired food in South Africa, it is important to report the incident to the appropriate authorities to ensure consumer safety and hold the business accountable.

Report Stores Selling Expired Food in South Africa

Here are the steps to report the stores that are selling expired food in South Africa:

1. National Consumer Commission (NCC)

The National Consumer Commission (NCC) is the primary body responsible for enforcing the Consumer Protection Act. You can report stores selling expired food to the NCC by following these steps:

  • Submit a Complaint: You can submit a complaint online through the NCC’s complaint form. Make sure to include all relevant details, such as the store’s name, location, and the products in question.
  • Contact the NCC: Alternatively, you can contact the NCC directly via their Consumer Contact Centre at 012 428 7000 or 012 428 7726 for guidance on how to proceed with your complaint.

2. Local Municipal Health Departments

Local municipalities also play a role in regulating food safety within their jurisdictions. You can report expired food to your local municipal health department. These departments are responsible for inspecting stores and enforcing food safety regulations. You can usually find contact information for your local health department on the municipality’s official website.

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3. Department of Health

The Department of Health oversees public health matters in South Africa and can be contacted regarding food safety concerns. They may direct your complaint to the appropriate local authorities or take action themselves, particularly if there is a broader public health risk.

  • Contact Information: You can contact the Department of Health at 012 395 8000 or email them at info@health.gov.za.

4. Consumer Goods and Services Ombud (CGSO)

The Consumer Goods and Services Ombud (CGSO) is another body that can assist with complaints related to the sale of expired food. The CGSO handles disputes between consumers and suppliers in the consumer goods and services industry.

  • Lodge a Complaint: You can lodge a complaint online through the CGSO’s complaint submission page or call them at 0860 000 272.

5. Social Media and Consumer Watchdog Programs

While not an official channel, many consumers use social media platforms and local consumer watchdog programs like Carte Blanche to highlight issues with expired food. These platforms can bring public attention to the issue and pressure businesses to rectify their practices.

What to Include in Your Report

When reporting expired food, be sure to include the following details:

  • Store Name and Location: Provide the exact name and address of the store.
  • Details of the Expired Product: Include the product name, expiration date, and any other identifying information such as batch numbers.
  • Date of Purchase: Note when you bought or saw the expired product.
  • Evidence: If possible, take photos of the expired product, including the expiration date, and the receipt if you purchased it.
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By reporting stores selling expired food, you help protect public health and ensure that businesses adhere to South Africa’s strict food safety regulations.